Our Mission
Our mission is to empower organizations to effectively communicate, engage, and inspire their audiences through innovative technical communication and marketing solutions. We are dedicated to delivering user-centric, data-driven, and technology-enabled strategies that drive business growth and enhance customer experiences.
Our Vision
Our vision is to be the leading provider of technical communication and marketing communication services, recognized for our expertise, creativity, and ability to deliver measurable results. We strive to be the partner of choice for organizations seeking to transform their content, digital experiences, and brand engagement in an ever-evolving digital landscape.
Our Brand Values
Our company is founded on core values that drive our operations. Innovation propels us forward, while collaboration forms the backbone of our approach, fostering teamwork and partnership. We uphold excellence in all endeavors, guided by integrity to act with honesty and accountability. These values underpin our commitment to leading organizations through the digital age with confidence and clarity.
User-centricity:
We put the user at the heart of everything we do, ensuring that all our solutions are designed with their needs, preferences, and behaviors in mind.
Collaboration
We foster a culture of teamwork and partnership, working closely with our clients and each other to achieve shared goals and drive success.
Excellence
We strive for the highest standards of quality, professionalism, and expertise in all our work, constantly learning and improving to exceed our clients' expectations.
Innovation
We constantly seek new and better ways to solve our clients' challenges, leveraging the latest technologies, methodologies, and best practices to deliver cutting-edge solutions.
Agility
We embrace change and adapt quickly to new opportunities and challenges, using Agile methodologies to iterate rapidly and deliver value continuously.
Integrity
We act with honesty, transparency, and accountability, building trust and long-lasting relationships with our clients and partners.
We Take Pride In Our Numbers
Company Overview
Company Milestones
As a leading technical communication and marketing communication company, we serve as subject matter experts for our clients in content strategy, user-centric information design, and digital experience solutions. Our comprehensive services include full lifecycle API documentation development, chatbot integration, web design, and UI/UX strategy. We design and customize information architecture and content management systems to meet the unique needs of each client.
Our team employs Agile sprints to rapidly iterate documentation and digital experiences, ensuring that our solutions are always up-to-date and aligned with our clients' goals. We influence the adoption and implementation of best practices, helping our clients stay ahead of the curve in their respective industries.
Our track record speaks for itself. We have built an entire ecosystem for content management for private companies, local governments, and federal agencies, developed digital systems, brand guidelines, online content, and training programs for global restaurant groups, and migrated on-premise data centers to cloud solutions, documenting engineering SOPs along the way. We have also designed web portfolios and e-commerce solutions for CEOs and C-suite leaders across industries, and created IT documentation and change management plans for top initiatives such as on-premise to cloud infrastructure transitions.
With our expertise, experience, and commitment to excellence, we are the ideal partner for organizations looking to transform their technical communication and marketing communication strategies and achieve their business goals in the digital age.
FOUNDER / OWNER
Joshua Todd
As a senior technical communications leader, I am driven by my unwavering commitment to my family, affectionately known as the "Todd Squad." My two little girls are the heart and soul of everything I do, and they inspire me to strive for excellence in all aspects of my life and career.
With a passion for centralizing, optimizing, and streamlining operational processes, standards, and governance, I have made it my mission to unleash productivity, innovation, and profitability through clear, concise documentation and content strategies. My career is hallmarked by numerous success stories, including providing trusted C-suite counsel to major players like Amazon and Blue Origin, championing the creation of a Center of Excellence to connect thought leaders and gather institutional knowledge, and being recognized for uncovering compliance issues and providing enterprise solutions.
One of my proudest achievements was saving over $200 million by resolving systemic issues and catapulting manufacturing productivity. I have built a reputation for leveraging effective communication and business acumen to quickly build trust and maximize organizational, team, and individual performance through needs assessment, program design, instructional design, and strategic integration.
As a passionate leader, I am dedicated to championing continuous improvement while fostering collaboration and shared success. But at the end of the day, it's the love and support of my family, especially my little girls, that truly motivates me to do what I do. The "Todd Squad" is the driving force behind my relentless pursuit of excellence, and I am grateful for the opportunity to lead by example and show my daughters the incredible things that can be achieved through hard work, determination, and a unwavering commitment to one's values and goals.
We Take Pride In Our Numbers
Company Milestones
15
Years of Experience
200m+
ROI for Customers
7
Countries World Wide
5
Industry Awards
