Comprehensive Service Offerings
At The Word Astronaut, we provide a wide range of services to help businesses achieve their goals and succeed in today's competitive landscape. Our team of experts is dedicated to delivering tailored solutions that drive results and exceed expectations. Whether you're looking to hire us directly or engage one of our skilled contractors, we've got you covered.
Customer Journey Roadmap
Client 1
AMAZON HR
SERVICES
During the unprecedented COVID-19 pandemic, Amazon faced the monumental challenge of rapidly adapting its HR documentation and Standard Operating Procedures (SOPs) to support its North American facilities. With constantly evolving regulations and safety protocols, Amazon needed a swift and effective solution to ensure the well-being of its employees and maintain operational efficiency. Enter Joshua, an agile and innovative technical communicator who stepped up to the challenge.
Client 2
AMAZON MANAGEMENT
SERVICES
Amazon, the global e-commerce giant, faced a significant challenge in enabling its non-technical teams to create and maintain documentation efficiently. The lack of a standardized documentation platform led to inconsistencies, delays, and potential losses due to systemic issues. Recognizing the need for a streamlined solution, Joshua, a visionary technical communicator, took on the challenge of creating the first internal technical communication tool at Amazon.
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Client 3
K&N MANAGEMENT
SERVICES
K&N Management, a renowned restaurant group in Texas, faced the challenge of optimizing its operations and ensuring consistent quality across its Rudy's BBQ and Mighty Fine Burger Fries and Shakes locations. The company sought to attract investment and set itself up for long-term success in a highly competitive market. Enter Joshua Todd, a diverse and highly skilled restaurant operations and digital engineering professional who joined the K&N Management team.
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Client 4
STATE OF TENNESSEE
SERVICES
The State of Tennessee faced a significant challenge in transitioning its government agencies, employees, vendors, and contractors to cloud-based solutions, such as AWS, Azure, Oracle, and Google. The migration process required a comprehensive overhaul of the state's digital ecosystem, necessitating seamless communication, collaboration, and support among all stakeholders. In a remarkable feat, The Word Astronaut, a leading technical communications firm, successfully created a full digital ecosystem for the state within a single quarter.
Client 5
TORCHEY'S TACOS
SERVICES
Torchy's Tacos, a beloved Texas-based restaurant chain, secured capital funding to expand its operations both within Texas and beyond. As the company prepared for rapid growth, it recognized the need for a comprehensive digital platform to ensure consistency in training, Standard Operating Procedures (SOPs), job aids, and recipes across all existing and new locations. Torchy's Tacos hired Joshua Todd and The Word Astronaut to develop and implement a solution that would support their expansion efforts.
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Client 6
DAMAC
SERVICES
DAMAC Properties, a leading luxury real estate developer in the United Arab Emirates (UAE), experienced a surge in revenue, reaching an impressive $2 billion in a single year during the country's property boom. To capitalize on this growth and expand into new territories, DAMAC partnered with United International Group and contracted The Word Astronaut, led by Joshua Todd, to provide essential marketing communication services in Abu Dhabi's Al Reem Island and Dubai Downtown.
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Client 7
UNITED STATES SPACE FORCE
SERVICES
The United States Space Force, a newly established branch of the United States Armed Forces, faced the challenge of creating a distinct brand identity and recruitment strategy as it transitioned from being a part of the US Air Force. To assist in this critical endeavor, the US Space Force and US Air Force enlisted the expertise of Joshua Todd and The Word Astronaut through a veteran hackathon program, along with the guidance of two esteemed Board of Advisors: Retired Chief Master Sergeant Robert Todd and Captain Brandon Treadway.